Salesforce Consultant - Managed Services

Lead Salesforce Consultant – Managed Services

About OSF Digital

OSF Digital is a leading global digital transformation partner specializing in Salesforce solutions. With a presence across North America, Europe, Asia-Pacific, and Latin America, OSF Digital helps enterprises accelerate growth through cloud innovation, customer experience optimization, and industry-specific expertise. Recognized as a trusted Salesforce partner, OSF Digital delivers end-to-end services including consulting, implementation, managed services, and ongoing support, empowering clients to maximize the value of their Salesforce investment.

Job Role - Lead Salesforce Consultant

Job Location - Hyderabad

We are seeking an experienced Lead Salesforce Consultant to join our Managed Services team. This is a senior, hands-on consulting role designed for professionals who can drive solution delivery across multiple client engagements, provide functional and platform leadership, and step directly into execution when needed.

The ideal candidate will bring strong practical experience across Salesforce Sales Cloud, Service Cloud, Loyalty Cloud, Field Service, Experience Cloud, and Salesforce DevOps practices. This is not a coordination-only role—the successful candidate must be comfortable owning analysis, shaping solutions, supporting configuration and testing, guiding teams, and troubleshooting delivery issues in a fast-paced managed services environment.

Key Responsibilities

• Lead functional solutioning and delivery support across multiple Salesforce managed services engagements.
• Gather, challenge, refine, and translate business requirements into practical and supportable Salesforce solutions.
• Provide strong hands-on contribution across Salesforce Sales Cloud, Service Cloud, Loyalty Cloud, and Field Service.
• Act as a senior point of reference for consultants, admins, developers, QA, and project managers.
• Support backlog shaping, estimation, prioritization, and solution clarification across parallel workstreams.
• Contribute directly to configuration review, testing support, issue investigation, root cause analysis, and production support when required.
• Ensure solutions align with platform best practices, scalability, maintainability, security, and operational supportability.
• Collaborate with architects and technical leads on solution direction, design trade-offs, and delivery feasibility.
• Support release planning, deployment coordination, and Salesforce DevOps practices across environments.
• Produce and maintain clear documentation, process flows, functional designs, and delivery notes.
• Engage confidently with client stakeholders and help drive decisions forward in a structured and pragmatic way.