Salesforce Consultant

Key Responsibilities

• Lead customer engagement discovery sessions and business requirement workshops
• Design CRM transformation strategies aligned to business growth objectives
• Advise clients on Salesforce platform capabilities, integration architecture, and AI adoption
• Collaborate with technical and delivery teams to define scalable cloud architectures

Core Expertise

• Salesforce CRM Transformation
• Agentforce & AI-enabled Customer Experience
• Sales Cloud & Service Cloud Advisory
• Experience Cloud Solutions
• API & Integration Strategy
• Data Visualization & Analytics (Tableau)
• Customer Journey Transformation
• Enterprise Solution Consulting
• Digital Transformation Strategy
• Stakeholder & Client Management

Professional Strengths

• Strong consultative and client-facing engagement capability
• Ability to bridge business requirements with scalable technology solutions
• Experience supporting multi-system and cloud transformation initiatives
• Strong collaboration across sales, consulting, and technical delivery teams
• Passionate about leveraging AI and data-driven technologies to enhance customer experiences and operational efficiency