Job Description

Salesforce Administrator / Salesforce Consultant (Sales Cloud & Pardot)

Location: Remote (PAN India)
Shift: UK Shift(2:00 PM to 11:30 PM)
Experience: 3+ Years Relevant Salesforce Experience (Overall experience may be 3-8 years)
Employment Type: Full-Time

About the Role

We are seeking a highly motivated and business-oriented Salesforce professional to support and optimize our Salesforce ecosystem, with a primary focus on Sales Cloud and Pardot (Account Engagement).

This role requires someone who can act as a bridge between business stakeholders and technology teams. The ideal candidate will work closely with US-based stakeholders to understand business requirements, recommend scalable Salesforce solutions, drive platform enhancements, and ensure a seamless user experience.

Success in this role requires strong Salesforce administration expertise, excellent communication skills, and the ability to translate business needs into effective platform configurations.

Key Responsibilities

Salesforce Administration & Platform Management

Administer and maintain Salesforce Sales Cloud and Pardot environments.
Manage users, profiles, roles, permission sets, sharing rules, and security settings.
Monitor system health, performance, data quality, and platform usage.
Troubleshoot user issues and provide ongoing platform support.

Business Requirement Gathering

Partner directly with US stakeholders to understand business processes and objectives.
Conduct discovery sessions and gather functional requirements.
Translate business requirements into practical Salesforce solutions.
Recommend best practices and process improvements.

Configuration & Automation

Create and maintain custom objects, fields, page layouts, record types, and validation rules.
Design and implement Flows and automation to improve operational efficiency.
Configure approval processes, assignment rules, and business workflows.
Support ongoing platform optimization and enhancement initiatives.

Reporting & Analytics

Build and maintain reports and dashboards for business users and leadership teams.
Analyze business requirements and translate them into meaningful Salesforce reporting.
Provide insights to stakeholders through effective dashboarding and analytics.

Stakeholder Management

Serve as a trusted Salesforce advisor to business teams.
Communicate effectively with US-based stakeholders and leadership.
Provide user training, guidance, and platform adoption support.
Manage priorities across multiple initiatives and business functions.

Governance & Best Practices

Ensure Salesforce configuration follows best practices and governance standards.
Maintain system documentation and process guides.
Support release management, testing, and change control processes.

Required Qualifications

3+ years of hands-on Salesforce Administration experience.
Strong experience with Salesforce Sales Cloud.
Experience with Pardot / Salesforce Account Engagement.
Expertise in Salesforce configuration and administration.
Experience creating Flows, automation, approval processes, and validation rules.
Strong reporting and dashboard development experience.
Experience gathering requirements directly from business stakeholders.
Excellent verbal and written communication skills.
Ability to independently manage stakeholder conversations and requirement discussions.
Strong problem-solving and analytical skills.
Experience working with international teams, preferably US stakeholders.

Preferred Qualifications