Salesforce Commerce Cloud Quality Analyst

Role Summary

We are seeking a skilled and dedicated Salesforce Commerce Cloud Support Analyst with 4+ years of experience

to join our dynamic team. The Salesforce Commerce Support Analyst will play a crucial role in ensuring the

smooth operation and ongoing improvement of our Salesforce Commerce platform. This role involves providing

technical support, troubleshooting issues, collaborating with cross-functional teams, and contributing to the

enhancement of the platform's functionality. The ideal candidate will possess a strong understanding of

Salesforce Commerce, excellent problem-solving abilities, and effective communication skills.

Skills - Salesforce Commerce Cloud Business Analyst – Support/ QA experience

Key Responsibilities

• Provide prompt and effective technical support to end-users and internal teams regarding Salesforce

Commerce-related issues.

• Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in

a timely manner.

• Collaborate with other support teams to ensure a seamless resolution of complex technical issues.

• Log, track, and manage support tickets using established ticketing systems.

• Prioritize and categorize issues based on their severity and impact on business operations.

• Communicate issue status, progress, and resolution to stakeholders and management.

• Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform.

• Implement routine updates, patches, and enhancements to ensure the platform's stability and

optimal performance.

• Maintain accurate and up-to-date documentation related to technical issues, solutions, and best

practices.

• To support End of Month -EOM and Weekend extended support during EOM

• Create user guides and training materials to support end-users in utilizing the platform effectively.

• Collaborate with cross-functional teams, including developers, business analysts, and quality

assurance, to identify opportunities for platform enhancement and process optimization.

• Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement

strategies.

• Proactively identify areas for improvement in platform functionality, user experience, and support

processes.

• Contribute to the development and implementation of enhancements to the Salesforce Commerce

platform.

Education

Bachelor's degree in engineering, Computer Science, or a related discipline.