Salesforce Commerce Cloud Business Analyst

GeekSoft Consulting

Bengaluru, India

Fresher

Save

Posted 20 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.

Requirements

Gather, analyze, and document business requirements for Salesforce Commerce Cloud initiatives and projects.
Translate business needs into detailed functional and technical specifications in collaboration with stakeholders and technical teams.
Work closely with SFCC developers, QA teams, architects, and product owners throughout the project lifecycle.
Conduct requirement workshops, gap analysis sessions, business process mapping, and solution discussions.
Support end-to-end eCommerce implementations, platform enhancements, and third-party integrations.
Create and maintain user stories, BRDs, FRDs, process flows, use cases, and acceptance criteria documentation.
Coordinate User Acceptance Testing (UAT) activities and ensure deliverables align with business expectations and quality standards.
Collaborate with cross-functional teams including marketing, merchandising, operations, and customer experience teams.
Analyze customer journeys, checkout processes, promotions, campaigns, and catalog management workflows to improve overall user experience.
Participate in Agile/Scrum ceremonies such as sprint planning, backlog grooming, reviews, and retrospectives.
Strong experience as a Business Analyst within Salesforce ecosystem projects.
Hands-on experience with Salesforce Commerce Cloud (SFCC/B2C Commerce).
Good understanding of eCommerce business processes, digital commerce operations, and customer experience workflows.
Expertise in requirement gathering, stakeholder management, business process analysis, and documentation.
Knowledge of SFCC functionalities including catalog management, promotions, campaigns, customer journeys, and checkout flows.
Understanding of integrations with payment gateways, OMS, CRM systems, and third-party applications.
Familiarity with Agile/Scrum methodologies and tools such as JIRA and Confluence.
Strong analytical thinking, communication, problem-solving, and stakeholder management skills.
Salesforce or Salesforce Commerce Cloud certifications preferred.
Exposure to Salesforce Sales Cloud or Service Cloud is an added advantage.
Basic understanding of APIs, system integrations, and web technologies.
Experience working within retail or eCommerce industry environments.
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Experience supporting global eCommerce implementations and multi-region commerce operations.
Knowledge of SEO, digital commerce analytics, and customer engagement strategies.
Experience working within offshore/onshore delivery models and distributed global teams.