Salesforce Commerce Cloud BA

Responsibilities:

* Gather and analyze business requirements from stakeholders, including marketing, merchandising, operations, and customer service teams.

* Translate business requirements into clear, concise, and testable user stories and functional specifications for the Salesforce B2C Commerce platform.

* Develop a deep understanding of the Salesforce B2C Commerce platform, its capabilities, and limitations.

* Collaborate with technical teams (developers, architects) to design and implement solutions that meet business needs and align with platform best practices.

* Configure and customize the Salesforce B2C Commerce Business Manager to support business requirements.

* Create and maintain process flows, data models, and other relevant documentation.

* Participate in testing efforts, including developing test plans and test cases, and ensuring the quality of implemented solutions.

* Facilitate communication and collaboration between business and technical teams throughout the project lifecycle.

* Identify and analyze potential risks and issues and propose solutions.

* Stay up to date with the latest Salesforce B2C Commerce features and industry trends.

* Provide training and support to end-users on Salesforce B2C Commerce functionalities.

* Contribute to the continuous improvement of our e-commerce processes and systems.

Qualifications:

* Bachelor's degree in business administration, Information Technology, or a related field.

* 8+ years of experience as a Business Analyst, preferably with a focus on e-commerce.

* Proven experience working with the Salesforce B2C Commerce (formerly Demandware) platform.

* Strong understanding of e-commerce principles, customer journeys, and online retail operations.

* Experience with Salesforce B2C Commerce Business Manager and its various modules (e.g., catalog, promotions, pricing, content management, ordering).

* Excellent analytical, problem-solving, and critical thinking skills.

* Strong communication, interpersonal, and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

* Ability to work independently and collaboratively in a fast-paced environment.

* Experience with Agile methodologies is a plus.

* Familiarity with integration concepts and experience working with integrated systems is a plus.

Preferred Skills:

* Experience with other Salesforce clouds (e.g., Sales Cloud, Service Cloud, Marketing Cloud).

* Knowledge of web analytics tools (e.g., Google Analytics, Adobe Analytics).

* Experience with A/B testing and personalization strategies.

* Understanding of SEO best practices for e-commerce.

* Experience with project management tools (e.g., Jira, Confluence).