Job Title: Salesforce Business Systems Analyst
Experience: 6+ years
Location: Remote
Employment Type: Full-time
Role Overview
We are seeking a Salesforce Business Analyst to drive requirements gathering, backlog refinement, and business process analysis for Salesforce initiatives. The ideal candidate will work closely with stakeholders, Product Owners, Developers, and QA teams to translate business needs into clear, actionable requirements that enable efficient Agile delivery.
Key Responsibilities
- Gather, analyze, and document business requirements through stakeholder discussions and discovery sessions.
- Create high-quality user stories, acceptance criteria, business process flows, and functional documentation.
- Manage backlog refinement, sprint preparation, and requirement prioritization in collaboration with Product Owners.
- Coordinate with Developers and QA teams to ensure successful implementation and validation of business requirements.
- Support User Acceptance Testing (UAT) and facilitate stakeholder communication throughout the project lifecycle.
- Maintain Jira stories, process documentation, and enhancement intake while promoting Salesforce best practices.
- Participate in Agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Required Skills & Experience
- 4+ years of experience as a Salesforce Business Analyst or Business Systems Analyst.
- Strong expertise in Salesforce Sales Cloud, Service Cloud, and standard CRM business processes.
- Experience writing user stories, acceptance criteria, process documentation, and business workflows.
- Hands-on experience with Jira, backlog management, Agile methodologies, and stakeholder communication.
- Excellent analytical, documentation, and communication skills with the ability to translate business requirements into functional solutions.
Certifications
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
- Salesforce Sales Cloud Consultant (Preferred)
