Salesforce business analyst will be responsible for working on the software fulfillment process within Salesforce and software provisioning system integrations.
This role will require extensive hands-on Salesforce business analyst experience on the order-to-cash workflow with focus on fulfillment processes. This resource must have excellent functional and Business analyst skills to deliver a seamless client interaction while effectively working with cross-functional teams. Collaboration with the Business teams and Development teams to analyze business requirements and transform them into a requirement specification document. This role will work very closely with the Middleware and Entitlement Systems team. Ability to be flexible and proactive to facilitate a quick response to changing project requirements and customer objectives, and meeting global goals successfully.
RESPONSIBILITIES:
- Should be able to analyze business requirements around the fulfillment process and able to suggest better business and system processes for those requirements.
- Design, prototype, build, document and support solutions for the Salesforce Order Management and Fulfillment capability to meet business needs, including configurations, customizations and integrations.
- Translate business requirements into detailed specifications and oversee the build activities to deliver integrated solutions from the design stage to a functional application with a focus on SFDC best practices.
- Create and maintain detailed functional documentation for requirement specifications.
- Provide system administration support of customized Salesforce applications, user permissions, security settings, custom objects, and workflow.
- Understanding of Salesforce Sales Cloud functionality and experience with Salesforce CPQ.
- Experience with quote-to-order processes with knowledge of Product setup, Product Options, Product configuration and rules, Pricing, Discounting, and Quote templates.
- Experience with WebServices Process Builder, Workflows, Formulas, Flow and Assignment Rules and Advance Approvals.
- Experience on integrations with Salesforce.com using REST/SOAP APIs.
- Working knowledge of SFDC integration is strongly preferred.
- Strong customer focus with a high tolerance for ambiguity and requirement changes.
- Strong problem-solving mindset to ensure creative and logical thinking for potential solutions.
- Ability to be flexible and proactive to facilitate a quick response to changing project requirements, customer objectives, and meeting global goals successfully.
EDUCATION AND CERTIFICATION:
- Bachelors degree in Computer Science, Business management or related field
- SFDC certification preferred
- Minimum 5 years experience working on the Salesforce platform
- Experience working with fulfillment process implementations, middleware and 3rd party integrations is essential.
