Salesforce Business Analyst

·                 Lead end-to-end business analysis for Salesforce Sales Cloud Tele-Sales initiatives, including gathering, documenting, and managing business, functional, and non-functional requirements.

• Collaborate with business stakeholders, product owners, and technical teams to define future-state processes and customer engagement journeys.

Translate business requirements into user stories, process flows, functional specifications, acceptance criteria, and solution documentation

Lead end-to-end business analysis — Own BA activities from initial discovery through requirements, solution alignment, testing, and delivery.

Salesforce Sales Cloud — Strong understanding of Salesforce CRM, especially Leads, Accounts, Contacts, Opportunities, Activities, Campaigns, etc.

Tele-Sales initiatives — Experience supporting sales teams that sell through phone/inside-sales channels, including lead assignment, call workflows, follow-ups, conversion, and sales tracking.

Gather requirements — Conduct workshops/interviews with business stakeholders, sales teams, product owners, and SMEs.

Document requirements — Create BRDs, FRDs, user stories, process flows, acceptance criteria, and use cases.

Manage requirements — Track requirements throughout the project, handle changes, resolve gaps/ambiguities, and maintain traceability.