Salesforce Business Analyst

About Position:

We are seeking an experienced Salesforce Business Analyst to support business transformation initiatives across the Salesforce platform. The ideal candidate will be responsible for understanding business needs, defining requirements, and working closely with stakeholders and technical teams to deliver effective Salesforce solutions. This role demands strong functional expertise, process orientation, and the ability to drive business value through structured analysis and solution enablement.

• Role: Salesforce Business Analyst
• Location: Pune
• Experience: 10 to 15 years
• Job Type: Full Time Employment

What You'll Do:

• Gather, analyze, and document business and functional requirements for Salesforce initiatives
• Work closely with stakeholders to understand business processes, challenges, and improvement opportunities
• Translate requirements into user stories, process diagrams, business rules, and functional documentation
• Support solution design discussions with technical teams to ensure alignment with business objectives
• Facilitate requirement workshops, review meetings, and business walkthrough sessions
• Participate in backlog grooming, sprint planning, and requirement clarification activities
• Coordinate with QA and business users for test case validation, UAT support, and issue resolution
• Ensure traceability of requirements throughout the project lifecycle
• Recommend process improvements and Salesforce-based enhancements for operational efficiency
• Support implementation, change management, and post-go-live business support activities

Expertise You'll Bring:

• 10-15 years of relevant experience
• Strong experience in Salesforce business analysis and functional requirement management
• Good understanding of Salesforce platform features, workflows, and business process enablement
• Ability to gather, structure, and document requirements clearly and effectively
• Experience in process mapping, user story creation, and acceptance criteria definition
• Strong stakeholder management and cross-functional collaboration skills
• Familiarity with Agile or Scrum-based delivery environments
• Strong analytical and problem-solving capabilities
• Effective communication and presentation skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Salesforce certifications will be an added advantage

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.