About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.
About Position
We are seeking an experienced Salesforce Business Analyst to support business transformation initiatives across the Salesforce platform. The ideal candidate will be responsible for understanding business needs, defining requirements, and working closely with stakeholders and technical teams to deliver effective Salesforce solutions. This role demands strong functional expertise, process orientation, and the ability to drive business value through structured analysis and solution enablement.
- Role: Salesforce Business Analyst
- Location: Pune
- Experience: 10-15 years
- Job Type: Full Time Employment
What You'll Do
- Gather, analyze, and document business and functional requirements for Salesforce initiatives
- Work closely with stakeholders to understand business processes, challenges, and improvement opportunities
- Translate requirements into user stories, process diagrams, business rules, and functional documentation
- Support solution design discussions with technical teams to ensure alignment with business objectives
- Facilitate requirement workshops, review meetings, and business walkthrough sessions
- Participate in backlog grooming, sprint planning, and requirement clarification activities
- Coordinate with QA and business users for test case validation, UAT support, and issue resolution
- Ensure traceability of requirements throughout the project lifecycle
- Recommend process improvements and Salesforce-based enhancements for operational efficiency
- Support implementation, change management, and post-go-live business support activities
Expertise You'll Bring
- 10-15 years of relevant experience
- Strong experience in Salesforce business analysis and functional requirement management
- Good understanding of Salesforce platform features, workflows, and business process enablement
- Ability to gather, structure, and document requirements clearly and effectively
- Experience in process mapping, user story creation, and acceptance criteria definition
- Strong stakeholder management and cross-functional collaboration skills
- Familiarity with Agile or Scrum-based delivery environments
- Strong analytical and problem-solving capabilities
- Effective communication and presentation skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Salesforce certifications will be an added advantage
Benefits
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
Salesforce, Business Analysis, LWC
