LanceSoft Technologies is seeking a Senior Principal Consultant Salesforce Business Analyst (Field Service Lightning FSL) to drive business process optimization and digital transformation. This role involves requirement analysis, process improvements, functional design, and stakeholder collaboration to enhance Salesforce FSL implementations.
Key Responsibilities:
- Analyze and document business requirements to relay them to technology teams.
- Model business processes and identify opportunities for improvement.
- Assess existing (as-is) vs. proposed (to-be) solutions, identifying risks, benefits, and impacts.
- Write functional design documents, user stories, acceptance criteria, and use cases.
- Support implementation, testing, training, and change management initiatives.
- Build and maintain relationships with stakeholders, including mid-management and ground-level teams.
- Facilitate requirement-gathering workshops and ensure alignment with business goals.
Minimum Qualifications & Skills:
- Relevant experience in Business Analysis with a focus on Salesforce Field Service Lightning (FSL).
- Proficiency in Salesforce platform, including FSL, workflow automation, and CRM processes.
- Strong analytical & problem-solving skills to translate business needs into solutions.
- Experience in writing functional design documents & user stories for Agile projects.
- Hands-on experience in complex software projects and Agile methodologies.
- Excellent communication skills (verbal & written) to interact with stakeholders effectively.
Preferred Qualifications:
- Strong stakeholder management skills with experience in handling multiple teams.
- Ability to make independent decisions in a fast-paced environment.
- Confident presenter with the ability to communicate technical concepts to business users.
If you are an experienced Salesforce Business Analyst looking for a challenging role in a dynamic, fast-growing environment, apply now!
