Job Description
About the Role
The Salesforce Functional (Business Analyst) will play a crucial role in understanding and analyzing business needs, ensuring that Salesforce solutions align with organizational goals.
Responsibilities • Experience: 4-6 years (minimum 4 years relevant in Salesforce) • Must have good understanding of Salesforce Sales and Service Cloud • Must have Automotive or Manufacturing domain experience • Should have good understanding of Dealer management and Order management related processes • Should have good understanding of Salesforce, basic Salesforce Admin knowledge and its capabilities • Must have experience of requirement analysis and detailing, fit-gap analysis, functional design documentation • Must have experience in testing functionalities as per requirement • Must have experience in conducting UAT with business users and trainings • Should have good understanding of Sales and Service management process
Required Skills
• Salesforce Sales and Service Cloud knowledge • Automotive or Manufacturing domain experience • Dealer management and Order management process understanding • Requirement analysis and functional design documentation skills • Testing and UAT experience • MANUFACTURING, Salesforce Sales & Service Clouds, Automative Cloud.
Preferred Skills
• Basic Salesforce Admin knowledge • Sales and Service management process understanding
