Salesforce Business Analyst

Company Description

IDRMS Technologies Pvt Ltd specializes in Salesforce implementation, employing advanced cloud capabilities to deliver custom solutions that drive measurable business results. Our expertise enables us to enhance customer experiences, support data-driven decision-making, and help organizations unlock their full technological potential. We are committed to empowering businesses to achieve growth, improve operational efficiency, and maintain a competitive edge in the evolving market landscape.

Role Description

• Collaborate with business stakeholders to gather, analyse, and document CRM requirements.
• Configure Salesforce platforms including:
• Sales Cloud(Mandatory)
• Service Cloud(Mandatory)
• Marketing Cloud(Mandatory)
• Pardot (Mandatory)
• Experience Cloud
• Manufacturing Cloud
• CRM Analytics (Einstein Analytics)
• Agentforce (AI insights, workflow automation)
• Create business requirement documents (BRDs), user stories, and process flows (using Lucidchart or similar).
• Support solution design, implementation, testing (UAT), deployment, and user training.
• Build dashboards, reports, custom flows, and automation to meet business objectives.
• Ensure all solutions are scalable, secure, and aligned with best practices.
• Communicate effectively with both technical teams and business users.

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Qualifications

• 2–5 years of hands-on experience as a Salesforce Consultant, Admin, or Business Analyst.
• Proven experience in Sales Cloud, Service Cloud, Marketing Cloud and Pardot(mandatory).
• Familiarity with Experience Cloud, Manufacturing Cloud, CRM Analytics, and Agentforce (nice to have).
• Excellent verbal and written communication skills with strong client-facing abilities.
• Strong documentation and process mapping skills (Lucidchart or equivalent).
• Knowledge of Salesforce automation tools like Flow, Process Builder, and Reports/Dashboards.
• Ability to translate business requirements into functional Salesforce solutions.