Location: Greater Noida
Employment Type: Full-time
Job Summary
We are seeking a detail-oriented and analytical Salesforce Business Analyst to drive business process improvements and optimize Salesforce solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring requirements are effectively translated into scalable and data-driven solutions.
Key Responsibilities
- Collaborate with stakeholders to understand business needs and objectives
- Elicit, analyze, and document business and functional requirements
- Translate requirements into effective Salesforce solutions
- Prepare documentation such as BRDs, user stories, process flows, and wireframes
- Analyze business data to identify gaps and improvement opportunities
- Facilitate communication between business and technical teams
- Support implementation and ensure successful delivery of solutions
- Monitor system performance and recommend enhancements
- Assist in UAT and provide stakeholder training
Required Skills
Business & Analytical Skills
- Needs analysis and requirement gathering
- Business case definition
- Requirements documentation and validation
- Process mapping and workflow design
- Wireframing and solution planning
- Strong analytical and problem-solving skills
Salesforce & Technical Knowledge
- Basic understanding of Salesforce CRM
- Familiarity with AppExchange and integrations
- Knowledge of automation tools (Flows, Process Builder)
- Understanding of Salesforce data management
- Experience with reports and dashboards
- Awareness of sales and marketing processes
Preferred Certifications:
- Salesforce Certified Administrator (required)
- Salesforce Certified Business Analyst (required)
- Salesforce Platform App Builder (good to have)
- Salesforce AI Associate (required)
- Agentforce - Salesforce Certified Agentforce Specialist(required)
