Salesforce Business Analyst

Cognizant Consulting

6-12 Years

Not Disclosed

Chennai, India

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Posted 2 days ago
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Job Description

Cognizant CXCRM GCC Recruitment

Skills Required - Salesforce Business Analyst + Banking domain

Years Of Experience Required - 6 - 12 Yrs

Work Location - Bangalore

Job Summary

Seeking a Salesforce Business Analyst with strong Banking domain expertise and hands-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives.

Key Responsibilities

Gather, analyze, and document business requirements and user stories.
Work with stakeholders to define and prioritize business needs.
Translate requirements into Salesforce functional specifications.
Support Agile delivery, sprint planning, SIT/UAT, and defect management.
Collaborate with Salesforce administrators, developers, and business teams.
Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.

Required Skills

6+ years of Business Analysis experience.
3+ years of Salesforce (Sales Cloud/Service Cloud) experience.
Strong expertise in requirement gathering, stakeholder management, and process mapping.
Experience with Agile/Scrum methodologies and UAT.
Excellent communication and analytical skills.
Banking/Financial Services domain experience is mandatory.