Salesforce Business Analyst

At Arista Networks, you'll partner closely with cross-functional stakeholders across Sales, Support, IT, and Product teams. As a Salesforce Business Analyst, you'll play a pivotal role in gathering and refining business requirements, documenting the business processes and systems, and effectively communicating technical requirements to engineers and non-technical requirements to the business.

This is a high-impact, collaborative role that combines strong business acumen with deep Salesforce platform knowledge to support and enhance Sales Cloud and Service Cloud processes.

What You'll Do

• Work directly with business stakeholders to gather, document, and refine functional requirements related to Sales Cloud, Service Cloud, and Experience Cloud.
• Lead requirement grooming sessions and process mapping exercises to translate business needs into Salesforce capabilities.
• Analyze current workflows and recommend Salesforce-based process optimizations.
• Collaborate with development teams to define user stories, test cases, acceptance criteria, and solution design.
• Configure Salesforce declaratively (flows, validation rules, page layouts, reports) to support business initiatives.
• Support feature releases by coordinating UAT, training end users, and managing post-deployment feedback loops.
• Evaluate new Salesforce releases to identify opportunities for business value.
• Create and maintain documentation for functional specifications, requirement documents, process flows, and change management.
• Provide training materials and documentation to support business and end-users.
• 5-6 years of experience in a Salesforce Business Analyst or Admin role.
• Strong command of Sales Cloud, Service Cloud, and Experience Cloud, with a clear understanding of how to align platform capabilities with business objectives.