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Salesforce Architect - Service Cloud/Contact Center

Vayuz Technologies
Hyderabad
10-12 Years
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Job Description

Salesforce Solution Design and Implementation

  • Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions
  • Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI
  • Ensure seamless, omnichannel customer and agent experiences

Leadership and Team Management

  • Lead and mentor a team of Salesforce practitioners
  • Enforce adherence to Salesforce best practices across delivery
  • Guide junior team members in technical and functional solutioning

Pre-Sales and Client Engagement

  • Participate in pre-sales meetings and provide strategic input in sales opportunities
  • Lead solution workshops and gather business requirements
  • Prepare proposals, estimates, and present tailored Salesforce solutions to clients

Project Delivery and Execution

  • Oversee design, build, and run phases of Salesforce projects
  • Validate project resources based on technical and functional requirements
  • Lead demos, UAT, and architecture assessments with clients
  • Manage configurations, customizations, user setup, and data mapping
  • Integrate Salesforce with other enterprise systems using APIs and middleware
  • Leverage Einstein and Gen AI capabilities for intelligent automation

Industry Expertise

  • Apply industry-specific knowledge to design tailored Salesforce solutions
  • Ensure solutions align with industry compliance and regulatory requirements
  • Stay informed on Salesforce Industry Cloud developments

Innovation and Continuous Improvement

  • Monitor Salesforce updates and releases to suggest enhancements
  • Drive innovation by designing creative, AI-driven, and scalable solutions
  • Train end-users, clients, and project teams on implemented functionalities

Documentation and Knowledge Transfer

  • Develop and maintain comprehensive documentation of solution designs and implementations
  • Ensure knowledge transfer through clear documentation and client training

Qualifications:

Experience

  • 7+ years of hands-on Salesforce experience with multiple full lifecycle implementations
  • 10+ years of experience in enterprise software applications
  • Proven expertise in Salesforce Service Cloud with strong contact center implementation experience
  • Industry experience in sectors such as finance, healthcare, retail, or technology
  • Familiarity with Salesforce Einstein, AI-driven insights, and automation

Education

  • Bachelor's degree in Computer Science, Information Technology, or a related field

More Info

Job Type:
Permanent Job
Industry:
Consulting
Role:
System Analyst/Tech Architect
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Vayuz Technologies

We are an Engineering company with leading capabilities in Digital Transformation, Internet-related services and products, Data Science, Development Operations, Product as a Service, Technology Consulting, and Software Engineering. We are trusted by NSE giants as a digital transformation partner and have a proven track record in providing customized digital solutions across industry segments. To know more visit us at www.vayuz.com VAYUZ DNA: We believe that great products require a product-thinking DNA. Our approach starts with putting the customer first and runs through everything we do—from the development process to the product design methodology, every line of code we write, and the way our team collaborates with clients. This strong foundation allows us to deliver innovative, scalable, and robust technology solutions. Key Mantras: - Respect TIME: We value time and are committed to delivering on our promises. - PLAN Well: Detailed planning is the cornerstone of our high-quality delivery. - Deliver QUALITY: Excellence in every deliverable is non-negotiable. Core Offerings: - Cloud: Migration, infrastructure management, SaaS, PaaS, IaaS. - Data: Analytics, BI tools, predictive analytics, data-driven decisions. - AI/ML: Automation, models, NLP. - Digital Workplace: Remote work, virtual desktops, employee experience. - IoT: Connected devices, analytics, smart infrastructure. - Mobile/Web: Custom apps, PWAs, mobile-first design. - Legacy Modernization: Upgrades, refactoring, integration. - DevOps/Agile: Implementation, methodology for faster delivery.

Job ID: 122377341

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Last Updated: 23-10-2025 08:56:12 AM
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