Overview
TekWissen Group is a workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a leading industrial technology company (founded 1978; based in Westminster, Colorado) that connects the physical and digital worlds through GPS, laser, and software solutions.
Position: Salesforce Agentforce Specialist
Locations: Chennai
Job Type: Contract
Work Type: Onsite
Job Description:
- We are seeking a highly skilled Salesforce Agentforce Specialist to lead the design, implementation, and governance of our autonomous AI agents.
- In this role, you will transform our customer service, sales, and operations by building intelligent agents that do not just chat, but actively execute tasks and workflows.
- You will bridge the gap between business requirements and technical AI orchestration—leveraging Data Cloud, building precise prompts, and designing multi-agent environments while adhering to strict trust and security standards.
Key Responsibilities:
Agent Design & Orchestration:
- Configure AI Agents: Design and deploy autonomous agents using Agent Studio utilizing Topics, Instructions, and Actions (TIA) to handle complex business scenarios.
- Action & Workflow Integration: Build and connect standard and custom agent actions by integrating Salesforce Flows, Apex actions, and external APIs.
- Multi-Agent Interoperability: Architect agent-to-agent communication protocols and utilize the Model Context Protocol (MCP) and Agent APIs for cross-platform workflows.
Prompt Engineering & Grounding
- Prompt Architecture: Author, manage, and optimize scalable prompt templates in Prompt Builder using field generation and flex types.
- Data Grounding: Implement robust grounding techniques using structured and unstructured business data to prevent AI hallucinations and ensure highly relevant agent responses.
Data Strategy & Data Cloud
- Data Library Management: Leverage the Agentforce Data Library to feed real-time context to the reasoning engine.
- Retrieval Optimization: Configure Data Cloud retrievers, data chunking, and indexing strategy across keyword, vector, and hybrid search methods.
Testing, Lifecycle & Security
- Validation: Use the Agentforce Testing Center and reasoning traces to evaluate, debug, and optimize agent decision intelligence and accuracy before live deployment.
- ALM & Deployment: Manage the application lifecycle of AI models, deploying configurations seamlessly from Sandboxes to Production environments.
- AI Governance: Enforce the Einstein Trust Layer, configure Agent Users secure access permissions, and ensure strict compliance with corporate data security and ethical AI practices.
Skills:
- Experience: 4+ years of hands-on Salesforce ecosystem experience (Admin/Developer/Consultant), with at least 1 year of dedicated experience building AI-driven CRM architectures (Agentforce or Einstein Copilot).
- Salesforce Core: Strong understanding of standard automation tools (Flows, Apex, Lightning Web Components) to support custom Agent actions.
- Data Literacy: Solid grasp of Salesforce Data Cloud, data modeling, ingestion, and vector search strategies.
- AI Core Concepts: Deep familiarity with prompt engineering guardrails, LLM reasoning logic, and token optimization.
Preferred Certifications
- Salesforce Certified Agentforce Specialist (AI-201) (Highly Preferred/Mandatory)
- Salesforce Certified AI Associate
- Salesforce Certified Platform App Builder or Platform Developer I (PD1)
- Salesforce Certified Data Cloud Consultant
Education:
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
