The team
Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer
Your Work Profile
As a Consultant in our Consulting team, you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.
- Takes responsibility for own work or workstream, ensuring engagement/project objectives and Deloitte quality standards are met.
- Develops scalable Salesforce solutions using configuration, customization, and Agentforce capabilities.
- Designs, implements, and optimizes Salesforce Agentforce solutions for AI-powered automation, digital workforce, and intelligent customer engagement.
- Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership.
- Identifies opportunities to improve the efficiency and effectiveness of key business processes.
- Builds knowledge in the Salesforce ecosystem by contributing to firm initiatives, learning programs, and industry events.
- Applies awareness of global technology trends to address client needs and enhance recommendations.
- Understands the impact of emerging technologies, including AI and autonomous agents, on business processes and Salesforce implementations.
Key Skills Required
- Prior hands-on experience with Salesforce and Salesforce Agentforce is mandatory.
- Strong experience in designing, configuring, and implementing Agentforce solutions for AI-driven customer service and business process automation.
- Extensive experience in solution design, client management, client demonstrations, and conducting design and development workshops.
- Good understanding of Salesforce capabilities including Lightning Experience, Integrations, Apex, LWC, Flow, and project implementation methodologies.
- Hands-on experience with one or more Salesforce Clouds such as Sales Cloud, Service Cloud, Industry Clouds, or Salesforce Platform.
- Ability to understand business requirements, prepare effort estimates, and define end-to-end solution architecture.
- Experience leading client engagements and managing multi-member project teams.
- Demonstrated project discipline with strong focus on quality, timelines, and deliverables.
- Strong understanding of Force.com platform and Salesforce implementation best practices.
- Ability to prepare project documentation including requirement documents, solution design documents, use cases, test plans, and training materials.
- Experience handling client deliverables and stakeholder communication.
- Knowledge of Heroku and eCommerce integrations will be an added advantage.
Desired Qualifications
- 5 to 11 years of relevant experience in a consulting or management-oriented environment.
- Minimum 12 end-to-end Salesforce implementation projects, including hands-on exposure to Agentforce implementations or AI-powered Salesforce solutions.
- Salesforce certifications (Administrator, Platform Developer, AI Specialist, Agentforce Specialist, or relevant certifications) are preferred.
- Graduate degree (Science or Engineering) from a premier institute.
Location and Way of Working
- Base location: PAN India
- Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
- Willingness to travel for short- and long-term client engagements, as required.
