Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.
Location: PAN India
Requirements
Design and implement AI-powered solutions leveraging Salesforce Agentforce, Einstein AI, and Data Cloud (Customer 360).
Configure and deploy Agentforce agents, including topics, actions, prompts, guardrails, and integrations with Salesforce and external systems.
Build and manage Data Cloud capabilities, including data ingestion, Data Streams, DMOs, Identity Resolution, Unified Profiles, and Calculated Insights.
Integrate CRM, ERP, marketing, and external data sources using APIs and connectors.
Develop customer segments, activation strategies, and AI-driven experiences powered by unified customer data.
Collaborate with business and technical teams to translate requirements into scalable AI and Customer 360 solutions.
Monitor solution performance and ensure adherence to security, governance, privacy, and compliance standards.
Key Skills: Salesforce Agentforce, Einstein AI & Prompt Builder, Salesforce Data Cloud (Data 360), Data Streams, DMOs & Identity Resolution, Customer 360 & Unified Profiles, Calculated Insights & Segmentation, Salesforce Flow, Apex & LWC, API & Data Integration, CRM Analytics / Tableau, SQL & Data Governance, Sales Cloud & Service Cloud
