About Position:
We are seeking a highly skilled Salesforce AI Developer with deep expertise in Agentforce, Salesforce Order Management, Service cloud, Data Cloud, and API-driven integrations. This role will enhance and expand our existing AI-powered chatbotcurrently built on Salesforce Messaging and Agentforcewhich supports customers with technical troubleshooting grounded in Salesforce Knowledge. The next evolution of the chatbot includes enabling fully automated warranty order creation, trade‑in order creation, and expanding the bot to support Europe and Japan with localized workflows and multilingual capabilities. This role is ideal for someone who enjoys blending AI, automation, and Salesforce engineering to build scalable customer-facing digital solutions.
- Role: Salesforce Agent Force Developer
- Location: All Persistent Locations
- Experience: 5+ Years
- Job Type: Full Time Employment/ Subcontractor
What You'll Do:
- Develop and integrate API-based workflows using Apex, Flows, and external services.
- Create secure and scalable integrations between Agent force and Order Management.
- Work with Data Cloud for personalization and AI grounding.
- Ensure chatbot logic aligns with entitlement, warranty, and service rules.
- Global Expansion
- Enable multilingual chatbot experiences (Japan + Europe languages).
- Configure region-based product rules, workflows, disclaimers, and compliance.
- Support localization of knowledge articles, bot responses, and flows.
- Solution Architecture & Collaboration
- Evaluate current architecture and recommend enhancements for scale and performance.
- Partner with CRM, Service, Warranty, and Digital teams to define requirements.
- Support QA, UAT, and production rollout using DevOps best practices.
- Governance & Compliance
- Ensure data security best practices, including PII handling and regulatory compliance (GDPR, APPI).
- Build safe AI guardrails to minimize hallucination and ensure accurate LLM responses.
Expertise You'll Bring:
- 5+ years Salesforce development experience, including Apex, Flows, APIs.
- Hands-on experience with Salesforce Agent force (required).
- Strong knowledge of Salesforce Order Management (OMS) including:
- Experience with Salesforce Data Cloud (identity resolution, data model mapping).
- Proficiency in building and consuming REST APIs.
- Experience with Named Credentials, External Services, and authentication patterns.
- AI & Conversation Design Skills
- Experience working with LLMs, conversational AI, or agent-based automation.
- Ability to design prompts, intents, and structured actions.
- Understanding of grounding strategies (knowledge, data sources, constraints).
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
