Salesforce Administrator

About the Role:

We are seeking a skilled Senior Salesforce Support Engineer to join our Salesforce support team for an Australia

based project. The role focuses on L2 support activities, including data operations, environment maintenance,

reporting, and user access management across Salesforce platforms. The engineer will support Industry CPQ, Sales

Cloud, Service Cloud, and Field Service, working closely with Business Analysts, Development, and Operations teams

to ensure timely incident resolution and smooth functioning of the Salesforce ecosystem.

Roles & Responsibilities:

Provide L2 functional support for Salesforce applications

Investigate, troubleshoot, and resolve issues related to CPQ (quoting, pricing, approvals), Sales Cloud, Service

Cloud, and Field Service

Analyze root causes of recurring issues and recommend permanent fixes

Collaborate with Salesforce Developers, Architects, and Business Analysts to validate solutions

Perform quick-turnaround fixes and coordinate patch deployments as per defined SLAs

Participate in incident triage, escalations, and post-resolution reviews

Create and maintain custom reports and dashboards

Manage production environment and perform sandbox refreshes

Handle data loading, updates, and maintenance

Monitor job schedules, security compliance, and governance

Work on functional production support tickets (no code changes)

Document solutions, knowledge articles, and support procedures

Ensure compliance with governance, security, and ITIL-aligned support processes

Required Skills:

5+ years of overall Salesforce experience, with 4+ years in Salesforce application support/maintenance

Strong hands-on experience in Salesforce configuration, troubleshooting, and debugging

Good understanding of Industry CPQ, Sales Cloud, and Service Cloud

Experience with production support models, SLAs, and incident/problem/change management

Strong analytical and problem-solving skills

Ability to work effectively in a high-volume support environment

Good communication and collaboration skills