About the Role
Molbio Diagnostics Limited is looking for a Salesforce Administrator to manage and support our Salesforce CRM platform, which powers our Sales and Service operations.
This is a hands-on role where you'll be responsible for the day-to-day administration of Salesforce, supporting business users, maintaining system security, managing data, configuring platform enhancements, and ensuring the CRM operates efficiently. You will work closely with cross-functional teams and implementation partners to support business requirements and continuously improve the platform.
Key Responsibilities
- Serve as the primary administrator for Salesforce Sales Cloud and Service Cloud.
- Provide timely support and resolution for Salesforce-related issues raised by business users.
- Manage user lifecycle activities including user creation, deactivation, profiles, roles, permission sets, public groups, queues, and sharing rules.
- Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, Lightning pages, record types, validation rules, and picklists.
- Build, maintain, and troubleshoot Salesforce Flows to automate business processes and resolve Flow-related issues.
- Manage data imports, exports, updates, and data quality using tools such as Data Loader, Data Import Wizard, and Salesforce Inspector.
- Develop and maintain Salesforce Reports and Dashboards to support business decision-making.
- Collaborate with business teams to create data extracts and support Power BI reporting requirements.
- Support User Acceptance Testing (UAT), user training, and documentation for new features and enhancements.
- Coordinate with Salesforce implementation partners for complex enhancements, deployments, and issue resolution.
- Ensure platform security, data integrity, and adherence to Salesforce administration best practices.
Required Skills
- 1–2 years of hands-on Salesforce Administration experience.
- Strong understanding of Salesforce Lightning Experience.
- Hands-on experience with:
- User Management
- Profiles, Roles & Permission Sets
- Sharing Rules & Security Model
- Reports & Dashboards
- Validation Rules
- Flow Builder (creation, maintenance & troubleshooting)
- Data Loader & Salesforce Inspector
- Data Management and Data Quality
- Advance Excel
- Good understanding of CRM business processes, particularly Sales and Customer Service.
- Excellent analytical, troubleshooting, communication, and stakeholder management skills.
- Ability to prioritize support requests and work effectively with cross-functional teams.
Preferred Qualifications
- Salesforce Certified Administrator (Mandatory)
- Salesforce Platform App Builder Certification (Preferred)
- Experience with Sales Cloud and Service Cloud.
- Exposure to Power BI or other business intelligence tools is an added advantage.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
