Salesforce Administrator

Job Title: Salesforce Administrator

Employment Type: Full-Time

Experience Required: 6 months-2years

Work Location: Sector 62, Noida (On-site)

Working Hours: 6:00 PM – 3:00 AM (Night Shift)

Key Responsibilities

●Administer, maintain and continuously optimize the Salesforce platform to support

evolving business requirements.

●Manage user accounts, including user provisioning, roles, profiles, permission sets,

sharing rules and security configurations.

●Configure and maintain custom objects, fields, record types, page layouts, validation

rules, formula fields, approval processes, workflows and Salesforce Flows.

●Monitor and maintain data quality through regular audits, deduplication, validation

and cleansing activities.

●Design, develop and maintain reports and dashboards that provide meaningful

business insights and support strategic decision-making.

●Perform data imports, exports, migrations and bulk updates using Salesforce Data

Loader, Import Wizard or equivalent tools.

●Gather business requirements from internal stakeholders and translate them into

scalable Salesforce solutions aligned with best practices.

●Provide day-to-day Salesforce user support by troubleshooting issues, resolving

system-related queries and ensuring minimal business disruption.

●Support and maintain integrations with third-party applications and AppExchange

solutions.

●Stay informed about Salesforce seasonal releases and recommend new features and

enhancements that improve platform efficiency.

●Support nonprofit implementations including Nonprofit Success Pack (NPSP), donor

management, fundraising, grants management, volunteer management and program

management where applicable.

●Create and maintain system documentation, process guides and configuration

records.

Required Skills & Qualifications

●Bachelor's degree in Computer Science, Information Technology, Business

Administration or a related discipline.

●Minimum 2+ years of hands-on experience as a Salesforce Administrator.

●Strong knowledge of Salesforce Sales Cloud, Service Cloud and core Salesforce

administration functionalities.

●Hands-on experience with Salesforce Flow, Validation Rules, Approval Processes

and Process Builder.

●Experience managing users, security models, permission sets, profiles and sharing

settings.

●Strong knowledge of Salesforce data management, including Data Loader, Data

Import Wizard and mass data operations.

●Proficiency in creating reports, dashboards and custom analytics.

●Excellent analytical, troubleshooting and problem-solving skills.

●Strong verbal and written communication skills.

●Ability to prioritize tasks, manage multiple assignments and work independently.

●Willingness to work the 6:00 PM – 3:00 AM shift.

Preferred Qualifications

●Salesforce Certified Administrator (ADM 201) certification is preferred.

●Experience with Salesforce Nonprofit Success Pack (NPSP) and nonprofit business

processes.

●Familiarity with Salesforce Flow automation and AppExchange applications.

●Exposure to Salesforce integrations using APIs or middleware platforms.

●Basic understanding of Apex and Visualforce is an added advantage.