- Position Permanent
- Role Business Support Engineer
- Experience 10 to 12 Years
- Location Gurugram/Mumbai
- Shift 2pm 11pm
- Work Mode - WFO
About the Company
Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from midmarket players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.
Responsibilities
- User & Application Support
- Serve as the primary point of contact for day-to-day user queries, system issues, and functional questions across Deal Management platforms.
- Diagnose and resolve application issues, escalating complex technical cases to development or product teams as appropriate.
- Manage and triage incoming support tickets (3200/year across core systems), ensuring timely response and resolution.
- Salesforce & Data Operations
- Perform Salesforce administrative updates including configuration changes, permission updates, role/visibility adjustments, and troubleshooting.
- Handle nonself-service requests such as bulk data loads, mass updates, data cleanup, and corrections using tools like Salesforce Data Loader.
- Investigate and resolve data integration, synchronization, and quality issues across Salesforce and connected upstream/downstream systems.
- Monitor system jobs, data pipelines, and error queues, applying remediation steps or escalation as required.
- Stakeholder Enablement
- Partner with operations, sales, and finance stakeholders to understand pain points and ensure smooth adoption of system functionality.
- Conduct training sessions or quick walkthroughs for new features, common scenarios, and best-practice system usage.
- Support release cycles by validating new functionality, testing enhancements, and ensuring readiness before deployment.
Qualifications
- A Strong analytical and problem-solving abilities with experience diagnosing application and data issues.
- 8-10 years of hands-on Salesforce administration experience (configuration, validation rules, workflows, profiles/permissions, reporting, dashboards).
- Proficiency in data management tools such as Salesforce Data Loader for bulk operations.
- Demonstrated experience supporting business operations or production environments with high ticket volumes.
- Strong communication skills with the ability to explain technical concepts to business stakeholders clearly and effectively.
- Experience supporting sales operations, deal management workflows, or commercial data ecosystems.
- Familiarity with resolving integration or API-related issues between Salesforce and external systems.
- Background contributing to support model implementations (L1/L2 structures, SOPs, triage processes).
- Experience with knowledge-base creation, documentation, and service-delivery improvements.
Pay range and compensation package
Competitive salary based on experience and qualifications.
Equal Opportunity Statement
Include a statement on commitment to diversity and inclusivity.
