Salesforce Administrator

We are seeking a skilled and motivated Salesforce Admin to join our dynamic Salesforce Production Team. The ideal candidate will have a strong background in Salesforce administration, exceptional problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.

As a Salesforce Admin, you will be responsible for managing and optimizing our Salesforce platform, ensuring its smooth operation, and supporting our internal teams in leveraging Salesforce to meet business objectives. Production team will work according to other Salesforce architecture design teams on different solutions.

Major Responsibilities

1. Ticket Handling:

• Provide day-to-day support to Salesforce users, troubleshooting and resolving issues promptly.
• Manage and prioritize Salesforce-related tickets in the ticketing system, ensuring timely resolution of issues.
• Analyse and resolve incidents, problems, and requests logged by users.
• Escalate complex issues to the Salesforce architect teams and follow up to ensure resolution.
• Document resolutions and maintain a knowledge base for common issues and solutions.

1. Customization & Configuration

• Manage and maintain the Salesforce platform, including user setup, roles, profiles, permissions, and data management.
• Perform regular system audits and prepare for upgrades.
• Ensure data integrity and cleanliness through regular maintenance and data validation processes.
• Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and validation rules.

1. Support & Training

• Conduct training sessions and create documentation to help users understand and utilize Salesforce effectively.
• Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions
• Work with the IT and development teams to integrate Salesforce with other systems and applications.

1. Compliance & Best Practices

• Stay up-to-date with Salesforce best practices, new features, and industry trends.
• Ensure compliance with company policies, security protocols, and industry regulations.
• Implement and manage Salesforce security measures, including field-level security, data encryption, and access controls.

Desired Background

1. Salesforce Administrator certification (ADM 201) is required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
2. Proficiency in Salesforce configuration, including Flows, custom objects, fields, page layouts, validation rules, reports and dashboards.
3. Proven experience as a Salesforce Administrator (Tier 2) in a large enterprise environment.
4. Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud.
5. Excellent problem-solving skills and attention to detail.
6. Ability to work independently and as part of a team in a fast-paced, dynamic environment.
7. Excellent verbal and written communication skills in English are essential.
8. A proactive approach to learning new technologies and tools.
9. Bachelor's degree in computer science, Information Technology, Business Administration, or related field.
10. Experience with the following applications is advantageous: My Jira, Jira Service Desk, and Copado.
11. Experience with the following applications is advantageous: OwnBackup, Clari, Salesloft, 6sense, ZoomInfo, and Marketo.