Salesforce Admin

Role Responsibilities:

1. Administer and configure Salesforce CRM, ensuring smooth operations of Sales and Service Cloud
2. Manage user accounts, profiles, permissions, and security settings
3. Create workflows, validation rules, approval processes, and custom fields for automation
4. Provide production support, liaising with business users to gather requirements and troubleshoot issues

Key Deliverables:

1. Effective Salesforce configurations, ensuring optimal use of Salesforce tools
2. Smooth management and integration of third-party apps
3. Timely and efficient user support and training
4. Accurate reports and dashboards to track key sales and service metrics