Sales Trainer

upGrad Private Limited - www.upgrad.com

About Us –

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

Designation – Trainer - Sales (HigherEducation India)

Work Location – Pune

Work Mode – In-Office

Role Overview –

We are seeking a highly driven and performance-oriented Sales Trainer / Sr. Sales Trainer to enhance sales capability and drive revenue outcomes in a fast-paced EdTech environment. This role will be instrumental in building high-performing sales teams through structured training interventions, coaching, and continuous capability development.

The ideal candidate will bring strong expertise in sales training, a deep understanding of B2C/EdTech sales dynamics, and a data-driven approach to improving conversion and learner experience.

Key Responsibilities –

• Lead end-to-end New Hire Training (NHT), On-the-Job Training (OJT), and ongoing refresher programs
• Drive sales capability development to improve conversion rates and overall team productivity
• Conduct call audits, live coaching, and feedback sessions to enhance sales quality
• Monitor trainee performance and provide structured, actionable coaching plans
• Collaborate cross-functionally with Sales, Quality, and Operations teams to identify improvement areas
• Design and deliver high-impact, engaging training modules and learning content
• Track and analyze training effectiveness through dashboards, reports, and KPIs
• Identify skill gaps and implement targeted learning interventions aligned with business goals

Required Skills & Experience –

• Sales Trainer: 2–3 years of experience in Sales Training
• Proven experience in EdTech or B2C sales environments preferred
• Strong understanding of sales processes, objection handling, negotiation, and closing techniques
• Excellent communication, presentation, and facilitation skills
• Hands-on experience in OJT management, call evaluations, and performance coaching
• Ability to manage multiple stakeholders and training batches in a fast-paced setup
• Strong analytical mindset with experience in measuring and improving training ROI

Education –

• Bachelor's degree in any discipline
• MBA (Sales/Marketing) preferred

Technical Skills –

• Proficiency in MS Office Suite (Excel, PowerPoint, Word)
• Advanced skills in presentation design and delivery (PPT storytelling)
• Experience in building and managing training dashboards, reports, and performance trackers
• Familiarity with Learning Management Systems (LMS)
• Working knowledge of CRM tools and sales tracking platforms
• Ability to analyze data, generate insights, and drive performance improvements

Why Join Us

• Opportunity to shape the future of online higher education in India
• Work with top academic institutions and strategic thinkers
• Fast-growing, entrepreneurial environment with a high degree of autonomy
• Be part of a purpose-driven company that values innovation, execution, and scale