Sales Trainer

We are seeking a highly motivated Sales Trainer with proven experience in the travel and tourism domain to join our L&D team. The role involves designing, delivering, and evaluating training programs that equip our employees with process knowledge, system proficiency, and exceptional customer handling skills. The ideal candidate possesses in-depth knowledge of travel processes, excellent facilitation skills, and a passion for driving performance improvement.

Key Responsibilities

• Conduct effective new hire training programs covering travel processes, and company service standards.
• Drive refresher training sessions to enhance process knowledge, customer handling, and quality adherence.
• Develop and update training content, SOPs, manuals, and e-learning materials relevant to travel domain workflows.
• Facilitate cross-training and upskilling sessions in coordination with business requirements.
• Monitor training effectiveness using assessments, feedback, and post-training performance reports.
• Mentor and support employees in meeting service, compliance, and productivity expectations.

Required Skills & Qualifications

• Minimum 3 years of experience as a Process Trainer in the travel / tourism / BPO/ ed-tech sector.
• Excellent facilitation, communication, and interpersonal skills.
• Proven ability to create engaging training content and deliver results in a fast-paced environment.
• Flexibility to work with cross-functional teams and adapt to changing business priorities.

What We Offer

• Exposure to global travel industry processes.
• Opportunity to contribute to organizational learning and performance impact.
• Professional development and certification sponsorships.
• A collaborative and employee-friendly culture.