Position:- Sales Team Leader
Location- Lakdikapul, Hyderabad
Job Summary
Looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to
achieve the organization's objectives and increase sales through Digital Process
Duties And Responsibilities
- Need to handle own team of 15 Tele-callers
- Manage day-to-day activities of the team & their performance
- Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members.
- Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Ensures staff meets daily Sales Targets.
- Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.
- Motivating the team to achieve Team & Organizational goals.
- Developing and implementing a timeline to achieve targets.
- Conducting /facilitating training for team members to maximize their potential.
- Conducting weekly performance reviews.
- Creating a pleasant working environment that inspires the team.
Minimum Requirement:-
- Educational Qualifications ;- any Graduate
- Minimum of 4+ years of experience in Sales BPO (with 3+years in Team Handling role).
- On-the-job training.
- Excellent communication skills.
- Confidence and with strong negotiating skills.
- Computer literate.
- Strong organizational skills to give the team direction.
- Preferred from inbound sales call center only with Life Insurance Experience
- Additional Skill Required Good command on English & Telugu
- Any Other Specification Strong Interpersonal- skill /Team Player
