Job Description
This job is provided by apna.co Job TitleTeam Leader
DepartmentSales / Operations / Customer Service
Reporting ToArea Sales Manager / Branch Manager / Operations Manager
Job SummaryThe Team Leader is responsible for leading, motivating, and managing a team to achieve business goals, maintain productivity, and ensure high levels of customer satisfaction. The role involves monitoring performance, providing guidance, and driving team success.
Key ResponsibilitiesLead and manage a team of executives, telecallers, or sales representatives.
Set daily, weekly, and monthly targets and ensure achievement.
Monitor team performance and productivity.
Provide coaching, training, and mentoring to team members.
Conduct regular team meetings and performance reviews.
Ensure timely follow-up and closure of leads, cases, or customer requests.
Prepare and submit performance reports and MIS.
Resolve customer and team-related issues effectively.
Maintain discipline, attendance, and compliance within the team.
Coordinate with other departments for smooth business operations.
Required SkillsStrong Leadership And People-management Skills.
Excellent communication and interpersonal abilities.
Problem-solving and decision-making skills.
Ability to motivate and inspire team members.
Good organizational and time-management skills.
Proficiency in MS Office and reporting tools.
QualificationAny Graduate (MBA preferred but not mandatory).
Experience2–5 years of experience in Sales, Customer Service, Operations, or related fields.
Prior Team Handling Experience Preferred.
Key Performance Indicators (KPIs)Team target achievement.
Productivity and conversion rates.
Customer satisfaction levels.
Team attendance and retention.
Quality and compliance adherence.
Work LocationChennai, Tamil Nadu
Preferred IndustryBFSI, Banking, Insurance, Loans, Telecom, FMCG, E-commerce, and Customer Support Services.
