The Sales Team Leader will be a crucial part of our high-performing sales unit in Kochi. This role is responsible for leading, motivating, and managing a team of Sales Consultants to consistently achieve and exceed aggressive sales targets for our diverse portfolio of insurance products (Life, Health, Motor, etc.). The ideal candidate is a hands-on leader who can coach, analyze performance, and drive operational excellence in a fast-paced telesales environment.
Key Roles and Responsibilities (Primary Focus: Targets & Team)
1. Driving Sales Performance & Target Achievement
- Target Ownership: Take complete ownership of the team's monthly, quarterly, and annual sales targets and key performance indicators (KPIs).
- Strategy Execution: Implement daily, weekly, and monthly sales strategies, call-out plans, and process changes defined by the management.
- Performance Monitoring: Closely track individual and team sales metrics, conversion rates, and call quality, intervening with immediate action plans to address any gaps.
- Data Analysis: Utilize CRM and internal sales tools to analyze data, forecast sales trends, and report performance insights to the Sales Manager.
2. Team Management & Coaching
- Team Leadership: Lead, motivate, and inspire the sales team to maintain high morale, a positive work ethic, and a result-oriented culture.
- Coaching & Training: Conduct regular side-by-side coaching, call audits, and training sessions to improve product knowledge, sales pitch delivery, objection handling, and telesales techniques.
- Performance Management: Conduct formal performance reviews, provide constructive feedback, and manage the performance improvement plan (PIP) process for underperformers.
- Team Huddle: Organize and lead daily team huddles to review previous day's performance, communicate targets, and provide motivational guidance.
3. Operational Excellence & Compliance
- Process Adherence: Ensure the team strictly adheres to Policybazaar's sales processes, quality standards, and all regulatory compliance guidelines related to insurance selling.
- Grievance Resolution: Serve as the first point of escalation for complex customer queries or conflicts, ensuring timely and satisfactory resolution.
- Team Administration: Manage team roster, leaves, and attendance to ensure adequate staffing and operational continuity.
Required Qualifications and Skills
Must-Have
- Experience: Minimum 3+ years of overall experience in Sales, with a minimum of 1-2 years in a team-leading or supervisory role in a telesales or outbound calling environment.
- Industry Knowledge: Proven experience in the Insurance or Financial Services (BFSI) sector is highly preferred.
- Educational Background: Graduate in any discipline.
- Communication: Excellent verbal and written communication skills in English and Malayalam (or a relevant regional language for Kochi).
- Technical Proficiency: Working knowledge of CRM software (e.g., Salesforce), MS Office/Google Workspace, and sales analytics tools.
Key Skills
- Strong Leadership and People Management skills.
- Exceptional Coaching and Mentoring abilities.
- Proven Target Achievement track record.
- Analytical and Data-Driven decision-making.
What Policybazaar Offers
- A competitive salary package with unlimited performance-based incentives.
- Comprehensive medical insurance coverage.
- A clear and fast-track career path in a rapidly growing, market-leading organization.
- Professional development and ongoing leadership training.
Interested candidate can share resume at [Confidential Information]
