KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our ChennaiKBS team, as a Sales Systems Specialist - Modernisation (KANZ). We are seeking a Sales Systems Specialist to support the Modernisation (MOD) business across Australia and New Zealand. This role will act as a key user for core sales systems and tools, ensuring smooth operation, continuous improvement, and effective support to the sales teams.
This role plays a critical part in ensuring system reliability, data quality, and sales process efficiency across the Modernisation business.
- Act as a key user for core systems, including pricing tools (KTOC), tender document generation tool (GENDOC), and relevant CRM (Salesforce) modules supporting the business
- Support periodic updates, releases, and data maintenance across CRM, pricing, and tendering tools
- Manage and implement pricing resets, supported by testing of pricing models, system updates, and tool enhancements
- Provide day-to-day support to sales and cross-functional teams on system-related queries, issues, access requests, and enhancement requests
- Maintain and update templates within the pricing system
- Ensure effective maintenance and continuous improvement of sales systems and tools supporting the Modernisation business
- Maintain and update tender documentation content and background data within GENDOC
- Support asset management-related pricing updates and associated tools
- Collaborate closely with sales, supply line, engineering, finance, other system key users, and stakeholders to ensure alignment and efficiency
- 8+ yrs of overall experience with min 3+ yrs of experience in CRM systems, sales operations support, or commercial support roles
- Prior experience with KTOC and CAMOS will be considered an advantage
- Strong analytical capability with attention to detail and solid data management skills
- Familiarity with tools such as Salesforce and advanced Excel usage
- Understanding of pricing processes, quotation workflows, or sales lifecycle processes is preferred
- Ability to coordinate across multiple stakeholders and manage competing priorities
- Strong communication skills with a collaborative working style
Additional Information
- Location: Remote
- Primary working time zone: Sydney, Australia
- Business line: Modernisation and Full Replacement Business
- Travel: Flexibility to travel to Australia and New Zealand as required
- End-of-month support: Flexibility to support month-end closure activities and priorities
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
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