Job Description
WHO YOU ARE
As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have:
Formal qualifications in Sales, Business Management or equivalent
Minimum 5 years of experience of working with sales operations
Experience in driving output within set scope and following up results
Broad knowledge of IKEA tools, processes and cycles
Good knowledge of operational plans and goals as well as follow up on KPIs
Strong analytical skills with ability to prioritise and make decisions with speed and simplicity
Experience with building analytical insights using Microsoft Excel and/or Power BI
Strong interpersonal skills with the ability to build trustful relationships
Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Broad knowledge of how to optimise the customer experience across physical and digital touchpoints and content to increase the likelihood that customer visits convert to sales
YOUR RESPONSIBILITIES
To support the Sales function in gaining insight of sales performance, as well as planning and coordinating sales activities to enable for extraordinary growth.
Coordinate setting prices and supply forecasting across the Home Furnishing Business area, together with the Sales Performance Leader. Ensure pricing and supply forecasting support achieving the target financial frame
Perform selling administrative tasks including range dimensioning, activity-related administration, range management, proof reading e.g., of commercial communication, updating sales steering tools, reporting, and sales monitoring in order to support Business Leaders
Support Sales Performance Leader to monitor sales and gross margin performance, identify deviations, and activate the business via Business Leaders
Prepare and effectively communicate sales and margin reporting with clear insights and alert on trends and risks
Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals
Actively cooperate with all key stakeholders within commercial and beyond to secure
integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals
Measure performance of output in sales activities to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year
Be an active player in driving an open and sharing climate, be a role model of the IKEA values
TOGETHER AS A TEAM
We are the ones meeting our customers in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept a concept that helps millions of customers create a better everyday life!
We are an equal opportunity employer:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
