Sales Support Specialist

We are hiring for Sales Support Specialist role for our Client | Permanent Work From Home

Job Role

Sales Support Specialist

Domain: B2B Sales / Sales Operations

Location: Permanent Work From Home – PAN India

Working Hours: 8 AM – 5 PM US Eastern Time

Work Days: 5 Days a Week

Level: Assistant Manager / Deputy Manager

Experience: Must have 4+ years of relevant experience in B2B sales support, inside sales, or CRM / sales operations, preferably supporting a US-based client or organization

Package :- 5-12 LPA

Job Description

This is a full-time remote role for a Sales Support Specialist supporting the US market. The candidate will be responsible for managing qualified prospects through the sales process, coordinating with sales and marketing teams, collecting and verifying required documents, maintaining CRM records, scheduling meetings, and supporting the onboarding process.

The role requires strong B2B sales support, CRM management, documentation, coordination, and US business communication skills

Key Responsibilities

1. Take ownership of qualified prospects from marketing and manage the relationship through onboarding.
2. Contact prospects to collect required documents, details, and information for validation.
3. Review submitted documents for completeness and accuracy and follow up on pending submissions.
4. Maintain accurate prospect and opportunity records in Zoho CRM or similar CRM platforms.
5. Coordinate between sales and marketing teams for opportunity hand-offs.
6. Schedule prospect meetings and prepare status updates for sales managers.
7. Coordinate the hand-off of signed customers to onboarding and customer success teams.
8. Track conversion rates, document turnaround times, and process bottlenecks.
9. Respond to prospect queries related to the sales process and documentation requirements.
10. Handle prospect information in accordance with privacy and confidentiality requirements.

Desired Candidate Profile

Education: Bachelor's Degree in any discipline

(Business Administration / Sales / Marketing preferred)

Experience: Minimum 4+ Years of relevant experience

Required Skill Set

1. Strong experience in B2B Sales Support / Sales Operations / Inside Sales / CRM Operations.
2. Prior experience supporting a US-based sales or marketing organization is mandatory.
3. Good understanding of US business communication norms and working hours.
4. Hands-on experience in document collection, verification, tracking, and follow-ups.
5. Experience coordinating sales-marketing hand-offs and onboarding transitions.
6. Strong CRM knowledge with experience managing leads, opportunities, pipeline stages, records, and reports.
7. Experience with Zoho CRM, Salesforce, HubSpot, or similar CRM platforms.
8. Good understanding of the B2B sales lifecycle, from lead qualification to customer onboarding.
9. Strong priority and time-management skills with the ability to manage multiple prospects simultaneously.
10. Excellent spoken and written English communication skills with strong listening and articulation.
11. Ability to work independently and drive pending activities to closure.
12. Willingness to work US Eastern business hours (8 AM – 5 PM ET).
13. Exposure to KYC/document verification processes will be an added advantage.
14. MBA in Sales/Marketing will be preferred.

Important Requirements

• 4+ years of relevant experience is mandatory.
• US client / US market experience is mandatory.
• Strong B2B Sales Support / Sales Operations experience required.
• Hands-on CRM experience is mandatory.
• Excellent English communication skills required.
• Candidate must be comfortable working 8 AM – 5 PM US Eastern Time.
• Candidate must be available for Permanent Work From Home.

Interview Rounds

1. Virtual Interview – Internal Leadership Round
2. Virtual Interview – Founder / Leadership Round
3. Online Assessment
4. Final Panel Interview