How you will contribute
- Client and Account Manager Support : Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
- Email Management : Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
- Internal Liaison : Collaborate with various internal divisions and utilize different systems to complete daily tasks.
- Work Tracking : Maintain well-organized work tracking files.
- Complaint Handling : Handle and escalate customer complaints to the respective division with a clear and accurate overview.
- Reporting : Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.
- Project Loading : Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
- Sample Requests : Load sample requests through SAP following evaluator submissions.
- Price Letters : Create price letters.
- Sample Shipments : Book sample shipments through FedEx (local) and DHL (international), tracking them until successfully delivered to the client. Escalate issues with Account Managers and courier providers if necessary.
- Product Codes : Request internal product codes for approved fragrances.
- Technical Documents : Request technical documents following client requests.
- SAP Usage : Use SAP for fragrance and price registration.
- Specs Loading : Load specs on new fragrances for QC checks.
- Coordination : Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
- Order Tracking : Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
- Customer Master Data : Communicate with CMD to load/update accounts.
What you will need to be successful
- Education: University degree.
- Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
- Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarized with SAP.
- Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
- Financial Skills: Quotes/ pricing/ budgeting forecasting processes.
