Sales Support Executive (Telesales)

Company Description The Insurance Bar is a specialized service provider focused on resolving insurance-related grievances, including rejected claims, short settlements, and mis-selling. Founded by a team with over 35 years of cumulative experience in the insurance sector, the organization uses deep industry expertise to help individuals assert and secure their rightful claims.

The Insurance Bar positions itself as a one-stop solution for policyholders seeking clarity, support, and advocacy in dealing with insurers. The team's mission is to simplify complex claim processes so clients can feel confident, informed, and supported throughout their insurance journey.

Role Description This is an on-site internship role for a Sales Support Executive (Telesales), based in Ahmedabad.

The intern will handle outbound and inbound calls to potential and existing clients, explain the services offered by The Insurance Bar, and assist in generating and qualifying leads.

Daily responsibilities include maintaining call records, updating client information in internal systems, and coordinating with senior team members to schedule consultations or follow-ups.

The role also involves responding to basic client queries about insurance grievances, sharing relevant information, and ensuring a positive, professional experience during every interaction.

Interns will collaborate with the sales and operations teams, contribute to meeting outreach targets, and participate in regular training to improve product knowledge and communication skills.

Qualifications

• Candidates should possess strong verbal communication skills, active listening abilities, and a confident phone presence suitable for telesales and customer interaction.
• Candidates should possess basic sales and telesales skills, including lead generation, persuasion, and the ability to explain services clearly and accurately.
• Candidates should possess customer service and relationship-building skills, with a focus on empathy, patience, and maintaining a professional demeanor with clients.
• Candidates should possess organizational and documentation skills, including accurate data entry, record-keeping, and the ability to follow structured call scripts and processes.
• Candidates should possess a willingness to learn about insurance products and claims processes, and the ability to understand and relay essential information to clients.
• Candidates should possess basic computer literacy, familiarity with office productivity tools, and comfort working with CRM or call-tracking systems.
• Relevant education in business, commerce, insurance, or a related field is beneficial; prior internship or experience in telesales, insurance, or customer support is an advantage.

What we offer

• Fixed salary plus performance incentives
• Training on health insurance claims and our sales process
• Real impact: you'll help people recover money they're rightfully owed
• Growth path into Senior Sales / Team Lead roles
• Working days and hours: [e.g., Mon to Sat, 10 AM to 7 PM]