Sales Support Executive (Healthcare)

Company Description Drlogy is a unified healthcare platform that connects patients, professionals, and practices, offering access to healthcare services anytime and anywhere. The platform enables users to securely store health records, track fitness activities, connect with doctors and practices, and access reliable health information. Drlogy helps healthcare practices strengthen patient relationships and improve operational efficiency through tools such as online appointments and practice management solutions, while continuously developing new products and services. The company is committed to trust, verified and affordable healthcare professionals, user-friendly experiences, and strict data privacy. Drlogy values collaborative teamwork and a mission-driven culture focused on improving healthcare quality for both providers and patients.

Role Description This is a full-time, on-site Sales Support Executive (Healthcare) role based in Rajkot. The Sales Support Executive will assist the sales team in managing leads, preparing proposals, and following up with healthcare clients such as clinics, hospitals, and diagnostic centers. Responsibilities include responding to customer inquiries, coordinating product demonstrations, maintaining accurate records in CRM tools, and supporting onboarding and training for new clients. The role will involve close collaboration with internal teams to ensure timely resolution of client issues, as well as gathering feedback to improve products and services. The Sales Support Executive will also help prepare reports, analyze basic sales data, and contribute to meeting sales and customer satisfaction targets.

Qualifications

• Strong communication and interpersonal skills, with the ability to build professional relationships with healthcare providers and internal stakeholders.
• Customer service and sales support capabilities, including handling inquiries, follow-ups, and basic negotiation or objection handling.
• Proficiency with office productivity tools (e.g., spreadsheets, presentations, email) and comfort working with CRM or similar sales tracking systems.
• Basic understanding of healthcare or health-tech environments, or a strong interest in learning about healthcare workflows and digital platforms.
• Organizational and time management skills to handle multiple tasks, prioritize work, and maintain accurate documentation.
• Problem-solving mindset, attention to detail, and a collaborative approach to working with cross-functional teams.
• Bachelor's degree in Business, Healthcare Management, Life Sciences, or a related field is preferred; relevant experience in sales support or customer support may also be considered.
• Ability to work on-site in Rajkot on a full-time schedule; proficiency in English and local languages is an advantage.
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