Customer Inquiries And Support
- Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.
- Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.
Sales Order Processing Assistance
- Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.
- Develop and maintain order status forms to track order progress from placement to delivery.
Documentation Handling And Accuracy
- Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
- Maintain organised records of all sales documentation for easy retrieval and reference.
Account And Item Master Creation
- Create and maintain account master records for new customers and vendors.
- Establish item master records for new products, ensuring accuracy and completeness.
Sample Invoice Generation
- Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
Team Coordination And Support
- Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
- Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.
Skills: sales,records,processing,customer,documentation
