Sales Support Engineer/Executive

Company Description

Multidimensions is a leading supplier of high-precision industrial products sourced from reputable manufacturers in Germany, Japan, the USA, and more. The company provides solutions for Original Equipment Manufacturers (OEMs) and Maintenance, Repair, and Overhaul (MRO) requirements across diverse industries, including giants like Reliance Industries, Tata Steel, and Mahindra & Mahindra. Known for its technical expertise. Multidimensions has a dedicated team of sales engineers who deliver tailored solutions. With a focus on customer satisfaction, the company maintains a stock of critical components for urgent needs and facilitates seamless imports when required. Multidimensions offerings include premium bearings and advanced engineering products essential for precise motion and control in automated industrial equipment.

Role Description

This is a full-time on-site role located in Mumbai for a Sales Support Engineer/Executive. The responsibilities include providing technical support to customers, managing sales operations, assisting in identifying and addressing customer needs, and ensuring high-quality customer service. The role involves close coordination with clients and internal teams to offer tailored technical solutions to industrial equipment challenges effectively.

Key Responsibilities

• Handle customer enquiries (RFQs) and review technical specifications.
• Coordinate with principals/OEMs for techno-commercial offers.
• Prepare and submit quotations in line with company guidelines.
• Follow up with customers for order conversion.
• Negotiate pricing, delivery timelines, and commercial terms (as required).
• Process sales orders in ERP system.
• Coordinate with purchase, logistics, and warehouse teams for timely dispatch.
• Ensure documentation accuracy (PO, Proforma Invoice, Invoice, Delivery Challan, etc.).
• Track order status and update customers regularly.
• Handle customer complaints, short supply, or dispatch-related issues.
• Maintain sales data, enquiry status, and reporting MIS.
• Support sales team with technical data sheets, catalogues, and product information.

Required Skills

Basic technical knowledge of industrial components

Ability to understand technical drawings and specifications.

Strong coordination and follow-up skills.

Good communication skills (written & verbal).

ERP / CRM handling experience will be added advantage

Proficiency in MS Excel & documentation.

Qualifications

Diploma / BE in Mechanical / Instrumentation / Industrial Engineering/ Electrical / Electronics (preferred).

14 years of experience in industrial product sales coordination or inside sales.