Sales Service Manager / AMC Head

Strategic Leadership:

Develop and implement strategic plans for the service and

operations department in alignment with overall organizational

goals.

Provide vision and direction to achieve excellence in service

delivery.

2. Team Management:

Lead, mentor, and manage teams across regions, fostering a

culture of collaboration, innovation, and continuous

improvement.

Ensure effective communication and coordination among team

members.

3. Service Delivery:

Oversee the operation and maintenance of Electronic Security,

Fire Detection/Suppression, IBMS & allied systems / solutions.

Ensure service quality, responsiveness, and timely issue

resolution.

Experience: 10 - 15+ Years

We are seeking a seasoned and dynamic Service/Operations Head with

over 15+ years of extensive experience in the operation and maintenance

of Electronic Security, Fire Detection/Suppression and Integrated Building

Management Systems (IBMS). The successful candidate will have a proven

track record of efficiently managing teams across regions, ensuring high-

quality service delivery and optimizing operational processes.

Job Title: Sales Service Manager / AMC Head

4. Client Relationship Management:

Build and maintain strong relationships with clients to

understand their evolving needs and expectations.

Address client concerns promptly and ensure high levels of

customer satisfaction.

5. Regional Operations:

Efficiently manage service and operations activities across

multiple regions.

Implement standardized processes while considering regional

variations and requirements.

6. Performance Metrics:

Establish and monitor key performance indicators (KPIs) to

evaluate team and individual performance.

Regularly assess and improve operational efficiency based on

metrics.

7. Resource Planning:

Plan and allocate resources effectively to meet service

demands.

Optimize staffing levels, skill sets and equipment to ensure

efficient operations.

8. Training and Development:

Implement training programs to enhance the technical skills

and knowledge of service teams.

Keep the team updated on industry advancements and best

practices.

9. Budget Management:

Develop and manage budgets for service and operations.

Monitor expenses and implement cost-effective measures

without compromising service quality.

10.Continuous Improvement:

Identify opportunities for process improvement and implement

best practices.

Foster a culture of continuous learning and innovation within

the service and operations teams.

11.Health and Safety Compliance:

Ensure compliance with health and safety regulations.

Implement and enforce safety protocols to create a secure

working environment.

12.Emergency Response Planning:

Develop and implement effective emergency response plans to

address critical situations promptly.

Conduct regular drills and assessments to ensure preparedness.