- Posted 7 days ago
- Over 50 applicants have applied
Job Description
Description
We are seeking a Sales Quality & Lead Monitoring Executive to join our dynamic team in India. The ideal candidate will play a crucial role in monitoring sales calls and leads to ensure quality standards are met, providing valuable feedback to enhance overall sales performance.
Responsibilities
- Monitor sales calls to ensure counsellors follow the prescribed counselling script and sales process.
- Track lead received time vs. first-call time and report delayed or missed calls.
- Verify the accuracy of lead stages/statuses updated by counsellors in the CRM.
- Monitor follow-ups on leads and identify gaps in lead management.
- Call RNR (Ring No Response) leads to improve lead connectivity.
- Monitor counsellor response time and follow-up on Interakt.
- Identify uncontacted, unattended, or poorly followed-up leads and take corrective action.
- Maintain daily/weekly reports on call quality, lead response time, stage accuracy and connectivity.
- Identify recurring gaps in counsellor performance and provide actionable feedback.
- Continuously work on improving lead connectivity, response time and overall sales process adherence.
Skills and Qualifications
- 1-2 years of experience in sales quality
- Strong call monitoring & quality assessment skills
- Good knowledge of CRM & lead management
- Strong follow-up and lead tracking skills
- Good data analysis, reporting & attention to detail
- Strong communication, problem-solving & process management skills
Any Graduate
More Info
Key Skills
About Company
Udhyoga.Com [Softlogic HR Consulting Division] is a search agency that specializes in finding and placing professionals across all sectors.
With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. With a team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.
Incepted a year back, Udhyoga has grown in leaps & bounds over the years and has made its mark in the Recruitment Industry.
Our past success provides us the impetus to strive to accomplish more difficult goals. With office in Chennai, we have a customer-centric team of M.B.A's and Engineers who has a focused approach towards recruitment in a total technology driven environment comprising of our own proprietary search engine. This is reflected by a Clientele list that speaks for itself.
We believe in creating a win-win situation for both the candidate and the client and establishing an enduring relationship with both. This focus has helped us in growing with them.
With our extensive experience in consulting and recruiting for the emerging enterprise, Udhyoga is poised to bring the best solution to both sides of hiring - the Job-seeker and the Employer.