Sales Quality Assurance Specialist

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Job Description

Key Responsibilities

Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance.
Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence.
Identify and report gaps (AFIs Areas for Improvement) to enhance team performance and training initiatives.
Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics.
Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities.
Work alongside sales managers to identify training needs and implement targeted development programs.
Conduct data-driven analysis to track trends and recommend strategic improvements.
Audit sales workflows to ensure consistency, compliance, and regulatory adherence.
Stay updated on QA best practices, compliance regulations, and evolving sales techniques.
Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience.
Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.

Qualifications

Bachelor's degree in Business, Marketing, Psychology, or related field (or equivalent experience).
Proven experience in sales quality assurance, sales operations, or a related field.
Strong understanding of the sales cycle, especially within SaaS or B2B environments.
Exceptional analytical and problem-solving skills with acute attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and cross-functionally in a fast-paced, agile environment.
Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g., Salesforce, HubSpot).
Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus.
Experience in Learning & Development or training delivery is highly desirable.

Preferred Skills

Sound knowledge of sales methodologies and CRM principles.
Hands-on experience coaching or training sales professionals.
Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau).
Strong organisational skills with the ability to manage multiple audits and reporting timelines.

What We Offer