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Sales, Quality and Warrany - OEM

5-7 Years
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Job Description

Job Description

We are seeking a customer-focused Sales, Quality and Warranty professional to join our organization in Gurgaon, India. This role combines Quality assurance and warranty management responsibilities, requiring a professional who can seamlessly bridge customer relationships with operational excellence. You will play a critical role in driving Customer Relationship and perception, while ensuring product quality standards and managing warranty operations effectively.

  • Manage Customer Complaints
  • Warranty Claims Administration
  • Customer Specific Requirements & Contractual Management
  • Launch, Complaint & Escalation Management
  • Digitization, Reporting & Process Improvement
  • Build and Manage - Customer relationships

Qualifications

B.E / B.Tech - (Mech, Automobile, EC, EE)

Certification in Automobile, Quality and Digital areas - Desirable

Right Candidate would have any Work experience of between 5-6 years


Additional Information

Competent in Sales Quality, customer QMS requirements

Proficient Technical knowledge on Automotive systems incl. HW, SW and diagnostics.

Proficient knowledge on claim management process

Knowledge on Automotive Legislation / regulation(s) related to customer area for operation

Knowledge on product life cycle and change management at customer and Bosch

Adequate knowledge on legal, product liability, data security, cost awareness

Competent in Analytical thinking and problem solving - System and Product

Complete knowledge of Customer organisation, Processes, strategy and Ecosystem

Positive attitude to work with customer, network with customer profiles & able to Lead self with team

Ability to work with customer on Projects to improve overall quality statistics - Hardware and Software

Negotiation, communication and interpersonal skills (internal teams and Customer teams)

More Info

About Company

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group&#8217&#x3B;s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."

Job ID: 148876397

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