Sales Operations Specialist

Are you ready to make a real impact in the world of Life & Health Reinsurance Do you thrive in acollaborative, fast-paced environment where your work directly shapes business outcomes acrossAsia If you have a passion for operational excellence and a sharp eye for detail, this could bethe perfect opportunity for you!



About the Role

As an L&H Sales Operations Specialist within Swiss Re's growing Life & Health team, you will beat the heart of end-to-end reinsurance operations across the APAC region. From onboarding new deals to managing in-force contracts and supporting treaty reviews, your contributions will have a direct and meaningful impact on productivity, process efficiency, profitability, and accuracy. Working as One Swiss Re, you'll collaborate closely with Client Managers, Pricing, Valuation, and Finance teams across Asia - driving simplicity, taking accountability, and making decisions at speed.


Key responsibilities

• Own and deliver contract data accuracy and timeliness to ensure Trusted Actuals are consistently met
• Enhance First-Time-Right outcomes by performing 4-eye reviews as a preventive control to uplift quality and operational discipline
• Drive exceptional Contract Data Accuracy, consistently targeting and sustaining high standards across all deliverables
• Proactively engage with cross-functional teams (XFT) to ensure accuracy and completeness of all data inputs
• Reflect Quote Onboarding status accurately in internal systems and manage end-to-end deal onboarding in partnership with Market Units
• Lead cross-functional coordination to deliver smooth and compliant Treaty Onboarding integrations, with a focus on mitigating IFRS challenges
• Support AI adoption and system enhancements by providing business insights, validating changes, and helping shape solutions that elevate operational efficiency
• Reduce risk of leakage and operational issues through proactive monitoring and controls
• Ensure adherence to IFRS requirements and consistently meet Sales Operations KPIs on operational deliverables
• Participate in regional and global projects, audit reviews, and system testing and improvement proposals
• Mentor and train team members, contribute to building a succession pipeline, share best practices, and foster a culture of continuous improvement

About the Team

We are a dynamic and engaged team working with and operationally supporting Sales-enabling teams across multiple markets in APAC. Our work goes beyond administration - we analyze contract terms and update relevant systems that have direct downstream impacts on profitability calculations, as well as internal and external reporting.

We embody the One Swiss Re spirit, constantly upgrading our business knowledge and striving or quality in everything we deliver. Our purpose is clear: Delivering Trusted Actuals timely Being Right First Time Notifying issues early and focusing on critical information.

Our strategy is Build to Lead Amplify our core Advance Re/Insurance Achieve more together.

If you are passionate about this role and identify with our values of Client Centricity, Integrity, Passion to Perform, One Swiss Re, and Smart Simplicity - we'd love to hear from you!

About You

We are looking for a motivated, detail-oriented professional who brings a positive, collaborative mindset and a genuine eagerness to learn. You take ownership of your work, communicate effectively across cultures, and are comfortable navigating complex, cross-functional environments. You are someone who leads with integrity, embraces change, and is committed to both personal and professional growth.

We are looking for candidates who meet these requirements:

• Minimum 5 years of experience, ideally within Life and Health Insurance or Reinsurance
  
  
  
• Reinsurance operations experience: Demonstrated experience working in the Reinsurance industry, administering end-to-end operations including Quote Administration and Contract Execution processes
  
  
• Underwriting support expertise: Experience working within Underwriting or Underwriting support teams in Re/Insurance, with the ability to read, analyze, interpret, and validate contract terms in collaboration with cross-functional teams
  
  
• L&H product knowledge: Good understanding of Insurance and Reinsurance products, particularly in the Life & Health space, including familiarity with the Reinsurance value chain(Actuarial, Finance, Underwriting, Claims, Contract, Valuation, and Accounting)
  
  
• IFRS knowledge: Understanding of IFRS requirements and their operational implications within a reinsurance context
  
  
• Operational Risk Management (ORM): Familiarity with ORM frameworks and their application in a reinsurance operations environment
  
  
• Analytical and problem-solving skills: Strong focus on quality deliverables with the ability to identify issues early and propose effective solutions
  
  
• Digital fluency: Comfort with MS Office tools, Co-Pilot, ChatGPT, or equivalent AI-assisted platforms to drive efficiency
  
  
• Stakeholder management: Strong collaborative mindset with the ability to negotiate professionally and interact effectively across diverse, multicultural teams
  
  
• Communication skills: Excellent verbal and written communication skills with cross-cultural awareness and sensitivity
  
  

Our company has a hybrid work model where the expectation is that you will be in the office atleast three days per week.