Sales Operations Specialist

Role Overview:

We are looking for an Operations Executive to manage the mentor-matching process and ensure smooth coordination between mentors, internal teams, and students.

Key Responsibilities:

• Coordinate with the sales, student success, and mentor teams for mentor matching.
• Understand student requirements and match them with the right mentor based on availability, expertise, and preferences.
• Coordinate with mentors to confirm their availability and ensure timely assignment.
• Maintain and update mentor and student matching data accurately.
• Track mentor availability, assignments, and pending matches.
• Ensure all matching-related data is updated on time in the required sheets/CRM.
• Follow up with relevant teams to resolve delays or mismatches.
• Prepare regular reports and share updates on mentor matching performance.
• Ensure the overall mentor-matching process is smooth, timely, and organized.

Key Skills:

• Strong coordination and communication skills
• Good data management and attention to detail
• Comfortable working with Excel/Google Sheets/CRM
• Ability to manage multiple tasks and follow-ups
• Problem-solving and ownership mindset
• Good organizational skills

Key Performance Indicators (KPIs):

• Timely mentor matching
• Accuracy of mentor/student data
• Mentor availability and assignment rate
• Pending match resolution
• Timely completion of operational reports