Senior Executive - Sales Ops
Company: YaClass Tech Pvt Ltd
Location: Chennai (Work From Office)
Job Type: Full-Time
About our company:
YaClass is a European Edtech organization that expanded to India in 2019. YaClass specializes in training students from classes 6 to 10 in Math and Science. Pumpa, our smart learning platform for students, offers personalized learning experiences through AI-driven software and professional mentoring. Through Pumpa, we aim to create toppers in Math and Science across India. Our success in Tamil Nadu is reflected in our 1,000+ active CBSE students, who are improving their grades every month. Now, due to repeated demand, we are expanding to serve the Hindi-speaking audience in India. Website Link: www.pumpa.in.
Responsibilities:
- Pick up onboarding escalations from the AC team when they are unable to complete a customer's onboarding or resolve an issue independently
- Initiate and manage the sales investigation process for escalated cases — coordinating with the relevant Sales rep to investigate, align, and drive closure
- Own the escalation tracker — maintaining live status, ownership, and resolution timelines so no case ages past SLA
- Communicate proactively with the customer throughout the escalation, setting clear expectations and providing timely updates
- Manage the demo calendar on Zoho CRM — create, update, and maintain available slots so the Sales team always has accurate, bookable slots visible in the CRM
- Coordinate with Sales reps on availability, handle rescheduling, and send confirmations or reminders to prospects
- Identify recurring escalation patterns and share structured feedback with AC and Sales teams to reduce future issues
What we're looking for:
- 1–3 years of experience in edtech sales or customer success — prior edtech background is a strong preference
- Proven experience handling escalations or complaint management in a structured environment
- Hands-on familiarity with Zoho CRM or a similar CRM tool for scheduling and coordination
- Strong communication skills — clear, calm, and professional with both customers and internal teams
- Ownership mindset — someone who follows a case through to closure rather than passing it along
- Organised and detail-oriented, comfortable managing multiple open cases and calendars simultaneously
Work Schedule:
- Working Hours: 11:00 AM to 9 PM
- Working days: Wednesday - Sunday
Compensation Package:
- Probation Period: Up to ₹5 LPA
