Sales Operations Manager

• Redaptive is seeking a dedicated, detail-oriented and organized Sales Operations Manager to join our team in Pune, India
• As a Sales Operations Manager at Redaptive, you will play a pivotal role in our companys operations, contributing to our growth and success
• This role will be report to Redaptive s global Sales Operations team
• Your ability to manage forecasting, sales process optimization, contracts, orders, and cases efficiently while fostering collaboration with various teams will be essential in ensuring our operations run smoothly
• The ideal candidate is dynamic, growth-oriented and multifaceted, requiring a blend of analytical skills, business acumen, deep understanding of contract & order management, action-oriented and able to manage deliverables effectively
• If you thrive in a dynamic and fast-paced environment, we invite you to join our team and make a significant impact in a growing organization

Sales Process Optimization:

• Develop and optimize sales processes and workflows to enhance efficiency and effectiveness, ensuring alignment with company objectives.

Sales Forecasting, Territory & Quota Management:

• Assist in the development of sales forecasts, setting achievable targets, and monitoring progress towards goals.
• Assist in the preparation of reports and other materials as needed regarding pipeline, forecasts, and revenue.

CRM Management:

• Oversee the utilization, customization, and optimization of CRM tools (eg, Salesforce, Clari) to improve sales team productivity and data accuracy.

Contract Management:

• Thoroughly review, comprehend, and manage the specifics of contracts to ensure accuracy, compliance, and legal validity.
• Process and manage sales orders efficiently in Salesforce.
• Coordinate administrative tasks, such as maintaining accurate & up-to-date records of orders, contracts, and related documents.
• Implement and enforce best practices for contract and order management.
• Coordinate & resolve any billing transactions with internal partners & with external customers in coordination with the Manager of Sales Operations.

Cross-functional Collaboration:

• Work closely with Finance, Business Intelligence, Marketing, and Operations teams to ensure alignment and collaboration on sales strategies, targets, and initiatives.
• Performing ad-hoc requests from various business units across the organization.
• Expectation on working hours will be 3 PM-11 PM IST to align with USA mornings.

• 7+ years experience in sales operations domain.
• Salesforce proficiency - A deep understanding of Salesforce features (specifically Sales Cloud), functionalities, and navigation is essential. This includes the ability to work with Salesforce Lightning, data entry and consistency.
• Prior experience in sales forecasting, process optimization, and sales enablement initiatives.
• Excellent analytical skills with a demonstrated ability to interpret sales performance metrics and generate actionable insights.
• Strategic thinking and problem-solving abilities to identify process gaps and implement effective solutions.
• Demonstrated ability to meet deadlines.
• Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Detail oriented and hyper organized
• Background in contract law or legal studies can be beneficial for contract management and compliance.
• Competence in managing & maintaining accuracy and precision in managing orders, contracts, and cases is crucial to avoid errors and discrepancies.
• Eagerness to learn about and work with teams across all areas of the business and an interest in energy and the environment.
• Strong written and verbal communication skills to liaise with sales teams, customers, and other stakeholders and to create exceptional and clean internal documentation.
• Experience using Microsoft based systems (Office, Word, Excel, PowerPoint), SharePoint, Salesforce, and Asana.

Nice-to-Have Skills

• Experience working with Clari for pipeline management, sales forecasting, and revenue tracking.
• Experience working with energy efficiency systems (eg, lighting, solar, HVAC, electric vehicle charging, etc) is a plus.
• Experience within new-age organizations.

Behavioral Attributes

• Exceptional customer-centric mindset and demonstrated ability to earn trust and partner with teams to deliver results.
• Ability to thrive in a fast-paced environment.
• Highly organized and able to prioritize and execute multiple tasks against tight timelines.
• Exceptional communication, and organizational skills.