Sales Operations Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sales Operations Senior Manager to join our team in India.

Position Overview

The Sales Operations Manager plays a critical role in supporting sales effectiveness, operational excellence, and revenue growth. This position partners closely with sales leadership, finance, marketing, delivery teams, and Global Sales Operations to optimize sales processes, enable strategic planning, and drive overall business performance. The role also collaborates with the Global Sales Operations team and other internal stakeholders to enhance and streamline sales process activities across multiple business units (Health Plan Life Sciences and Provider).

In addition, this role owns the sales forecasting process for both business units, ensuring accuracy, consistency, and actionable insights to support decision-making. It leads cross-functional initiatives, manages key sales operations activities, and translates complex data into meaningful insights. With strong analytical capabilities and stakeholder engagement skills, role serves as a trusted partner to sales leaders, helping improve account coverage, pipeline health, forecasting accuracy, and overall sales execution.

Key Responsibilities

• Support sales planning cycles, including territory alignment, account assignments, and coverage models
• Support sales planning cycles, including territory alignment, account assignments, and coverage models
• Maintain accurate account and territory data to ensure alignment across sales teams
• Partner with leadership to track performance against targets and drive execution of growth plans
• Manage and improve core sales processes, tools, and reporting frameworks across two business units
• Partner with Global Sales Operations and other cross-functional internal teams to enhance and streamline sales process activities
• Own and manage the sales forecasting process for both business units, ensuring accuracy, consistency, and timely reporting
• Ensure data integrity across CRM and sales systems and serve as the primary point of contact for all CRM-related queries
• Identify process gaps and implement improvements to enhance sales productivity
• Develop and deliver regular sales performance reports, dashboards, and insights
• Analyze pipeline, forecasting accuracy, and conversion metrics to guide decision-making
• Support business reviews (weekly, monthly, quarterly) through data preparation and insights
• Lead or support strategic initiatives such as go-to-market planning, organizational changes, and sales transformation efforts
• Conduct analysis and develop recommendations to enable revenue growth and operational efficiency
• Build presentations and executive-level materials to communicate insights and strategies
• Partner closely with sales leaders, finance, marketing, and cross-functional teams
• Serve as a point of contact for sales operations-related inquiries and ad hoc requests
• Facilitate alignment across teams to support sales priorities and business objectives
• Support sales governance processes, including pipeline reviews, forecasting cadence, and reporting standards
• Enable sales teams through training, tools, and documentation
• Maintain documentation of processes, policies, and best practices

Required Education and Experience

• 8-10 years of experience in sales operations, business operations, or related roles
• Bachelor's degree required
• Experience supporting enterprise or complex sales environments preferred

• Experience working with Salesforce (CRM) strongly preferred

Skills

• Strong understanding of sales processes, pipeline management, and forecasting

• Advanced analytical and problem-solving skills with the ability to interpret data into insights
• Excellent communication and presentation skills with experience creating executive-level content

Sales Operations Senior Manager

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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